Privacy Policy

Here at Hawthorn Timber Ltd we are committed to protecting your privacy and maintaining the security of any personal information received from you. We adhere to the requirements of the new EU directive General Data Protection Regulation which comes into force on the 25th May 2018. This policy is to tell you why we collect personal information for our customers and suppliers. How we use it, the reasons why we may disclose to third parties and how we keep it secure.

Who are we?

Hawthorn Timber Ltd are an independent timber importer based in Hull, East Yorkshire. Our Company Registration No is. 802031

How do we collect information from you and what do we collect?

When you contact us, we will need to know your contact details. This allows us to process and fulfil your request efficiently and appropriately. We may require you to complete a credit account application form. We may also collect the following information:

  • Name and Job Title
  • Contact information including email address and telephone/fax
  • Demographic information such as address and postcode
  • Bank Account Details and Credit Card Payment details
  • Other information relevant to customers or suppliers

We do not collect sensitive information about you except when you specifically and knowingly provide it.

You may choose to restrict the collection or use of your personal information in the following ways:

  • When you are asked to fill in a form, look for the box that you can complete to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to allowing us to use your personal information for direct marketing purposes you can change your mind at anytime by writing or emailing us at 

How will we use your information?

We may use your personal information strictly for commercial reasons and internal record keeping. We may also retain your details within our automated mailing software to inform you about important products updates, prices and services about wood-based and associated products and exhibitions. 

We do not sell, rent or exchange your personal information with any third party for commercial reasons, we may share your information for credit reference, fraud prevention, audit and debt collection or if we are required by law to do so.


We follow strict security procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access in accordance with the EU GDPR legislation.

How we use ‘Cookies’ 

Our Website uses a technology called ‘Cookies’. It is a small file which asks permission to be placed on a computers hard drive. It sends an element of data that our website sends to your browser which is then stored on your system. You can set your browser to prevent this from happening. Overall, these cookies help us provide you with a better website by helping us analyse data about webpage traffic. The information is only stored for statistical analysis purposes.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. You should exercise caution and look at the privacy statement applicable to the website in question.


You may request details of the person information we hold about you under the GDPR legislation, If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, where we will promptly correct any information found to be incorrect.